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How We Handle Your Account Data

We collect the information you share when you open your gowin88 account – your name, email, deposit wallet and session records.

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gowin88 How We Handle Your Account Data
POLICY CONTACT

Reach Us About Your Privacy Questions

Have a question about what data we hold, how long we keep it, or how to update your details?

Live Chat Open the chat bubble in your account lobby and choose Privacy Questions from the topic menu. An agent will join in under two minutes to review your data request, explain our retention policy, or show you how to update your contact details. Chat logs are saved to your account history so you can refer back to the conversation.
Email Send your privacy inquiry to our data-protection address. Include your registered email and account username so we can locate your records quickly. Expect a reply within one business day. If you need a copy of your stored data or want to request deletion after account closure, state that clearly in your subject line.
FAQ Browse the privacy section in our help centre before reaching out. You'll find step-by-step guides on updating your email, changing your phone number, reviewing your transaction history, and understanding which data points we log. Most common questions are answered there, and each article links to the relevant account page.
DATA HANDLING

How We Protect and Store Your Information

Your account data sits behind encryption at rest and in transit. Session tokens expire after thirty minutes of inactivity.

Account Registration

When you sign up we collect your email, username, password hash, phone number if provided, and the date you opened the account. This data identifies you, lets you log in, and helps us reach you if we spot suspicious activity. Registration records stay live for the life of your account and six months after closure.

Session Logs

Every login generates a session record – timestamp, IP address, device type, browser fingerprint. We use these logs to detect account takeovers and block bots. Session history is retained for ninety days, then automatically purged. You can review your recent logins in the account-security section of your profile page.

Payment Records

Deposit and withdrawal transactions are logged with the amount, timestamp, payment method – Touch 'n Go, GrabPay, Boost or FPX – and a transaction reference. We keep payment records for seven years to meet financial-auditing requirements. Your wallet credentials never reach our servers; the payment gateway handles tokenisation and the issuer processes the transfer.

Cookies

We set a session cookie when you log in to keep you authenticated as you move between lobby sections. A preferences cookie remembers your language and display settings. Both expire when you close the browser or log out. We do not use tracking cookies or share cookie data with advertisers.

Data Requests

You have the right to request a copy of all data we hold about you, ask us to correct outdated information, or request deletion once your account is closed and all withdrawal obligations are settled. Submit your request through live chat or email. We'll confirm your identity, then send the data export or complete the update within five business days.

Policy Updates

When we make a material change to this privacy policy – for example, adding a new data category or changing our retention period – we'll post a notice in your account dashboard and send an email to your registered address. The updated policy takes effect seven days after the notice goes out.

Privacy Policy FAQ

Common questions about account data, storage periods, and how to exercise your rights under this policy.

We collect your email address, chosen username, password, phone number if you provide one, and the registration timestamp. This data lets you log in, recover your password, and receive account notifications. We also log the IP address and device type from your first session to help detect duplicate or bot accounts.

Active account records stay live indefinitely. Once you close your account and complete any pending withdrawals, we archive your registration details, session logs and payment records for six months to handle disputes or chargebacks. After six months those records are permanently deleted from our backup systems.

Yes. Contact our support team via live chat or email, confirm your identity with your registered email and account username, and ask for a data export. We'll send a JSON file containing your registration info, session history, transaction records and any support tickets within five business days.

No. We do not sell or rent your personal data. Payment processors – Touch 'n Go, GrabPay, Boost, FPX – receive only the transaction amount and your wallet ID to complete deposits and withdrawals. We do not share session logs, email addresses or account history with marketing partners or ad networks.

Log in, go to Account Settings, click Edit next to your email or phone field, enter the new value and confirm with your password. The update takes effect immediately. You'll receive a confirmation message at both the old and new email address to prevent unauthorised changes.

We set a session cookie to keep you logged in and a preferences cookie to remember your language and display choices. Both are essential for the platform to work and expire when you close the browser. Disabling cookies in your browser will log you out and reset your settings each visit.

Reach our data-protection team through live chat or send an email to the privacy address listed in the support section above. Include your account username and a description of your concern. We'll investigate and reply with our findings and any corrective action within three business days.

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